Frequently Asked Questions

Yes! Private tours are available for most excursions. Enjoy a customized experience with just your group, flexible timing, and personalized attention. Contact us for pricing and availability.

All our guides are licensed, local experts with years of experience. They're passionate about Crete and committed to providing informative, safe, and memorable experiences. Many speak multiple languages.

Most tours operate from April to October when weather conditions are optimal. Some year-round tours are available. Winter tours may have limited schedules - check specific tour pages for details.

Tipping is appreciated but never required. If you enjoyed your experience, a tip of €5-10 per person is customary and always welcomed by our guides.

We're here to help! Email us at bookings@excursionsincrete.com, call (+30) 2841071712 (9AM-8PM daily), or use the contact form on our website. We typically respond within 2-4 hours.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely through encrypted connections.

No! We offer a 'Reserve now, pay later' option for most tours. You can secure your spot with just a small deposit and pay the remaining balance up to 48 hours before your tour date.

Booking is simple! Select your desired excursion, click 'Check Availability', choose your preferred date and number of participants, and proceed to checkout. You'll receive instant confirmation via email.

Yes, you'll receive an instant email confirmation with all tour details, meeting point information, and a booking reference number. Please check your spam folder if you don't see it within 5 minutes.

Absolutely! For groups of 10 or more people, please contact us directly for special group rates and customized experiences. We can arrange private tours tailored to your group's needs.

We offer free cancellation up to 24 hours before your scheduled tour. Cancel within this timeframe and receive a full refund, no questions asked. Cancellations made less than 24 hours before the tour are non-refundable.

You can cancel through your booking confirmation email by clicking the 'Manage Booking' link, or contact our customer support team via email or phone with your booking reference number.

Yes! Date changes are free if made at least 48 hours before your original tour date, subject to availability. Contact us with your booking reference and preferred new date.

In the rare event we need to cancel due to weather, safety concerns, or insufficient participants, you'll receive a full refund or the option to reschedule to another date. We'll notify you as early as possible.

Your satisfaction is our priority. If you're not happy with your experience, please contact us within 24 hours of the tour and we'll work with you to find a fair solution.

Most tours include convenient hotel pickup from major areas in Crete (Heraklion, Chania, Rethymno, Agios Nikolaos). The exact pickup time and location will be confirmed in your booking confirmation email.

Each tour page lists specific items to bring. Generally: comfortable walking shoes, sunscreen, hat, water bottle, camera, and some cash for personal expenses. For hiking tours, proper footwear is essential.

This varies by tour - check the 'What's Included' section on each tour page. Some tours include lunch or snacks, while others provide free time for you to enjoy meals at local tavernas (typically €10-15).

All our tours are conducted in English by default. Greek-speaking guides are available for most tours. For other languages (German, French, Italian), please contact us at least 48 hours in advance.

Many tours are family-friendly! Each tour page specifies age restrictions and suitability. Generally, boat tours and cultural excursions are great for families, while strenuous hikes have minimum age requirements (usually 8-12 years).

We keep groups small for a more personal experience - typically 8-15 people maximum. Private tours for just your group can also be arranged.

Fitness requirements vary by tour. Each listing includes a difficulty level. The Samaria Gorge requires moderate fitness (16km hike), while coastal walks are easier. If you have concerns, contact us for recommendations.

Please inform us of any dietary requirements or allergies when booking. We'll do our best to accommodate vegetarian, vegan, gluten-free, and other dietary needs, especially for tours that include meals.

While not mandatory, we strongly recommend travel insurance covering medical expenses and trip cancellation. Basic insurance during the tour is included, but comprehensive coverage is your responsibility.

Safety first! If weather conditions are unsafe, we'll reschedule your tour or provide a full refund. Most tours operate rain or shine with appropriate gear, but extreme weather may require cancellation.

Accessibility varies by tour. Boat tours and some cultural tours can accommodate wheelchairs, while hiking tours cannot. Please contact us before booking to discuss specific accessibility needs.